SAP Support Services

Onespire SAP Support Services

Our company offers complex SAP services and related solutions, which cover the entire life cycle of the process from the emergence of the idea to the design and implementation phases.

Onespire Ltd.’s SAP Support services was created to provide a continuously available professional assistance to our Clients for the SAP ECC and S/4HANA system solutions used by them.

Whether resolving an issue or even providing assistance to a user, our consultants and developers are always ready to help our contracted partners.

Daily support anywhere, anytime

As part of the 24/7 support, depending on the Client’s needs, we are able to take responsibility over the complete SAP support tasks. Also, our company has many years of experience on the domestic and international consulting market providing fallback support to local IT departments and business units.

Based on our previous experience, we have a successful history in the multinational support environment as a localization partner, forming a bridge between the support organization set up by the parent company and the Hungarian localizations, speeding up the solution process.

For us the main goal is to find a solution to every problem as soon as possible.

We are also prepared to execute regular setup tasks.

Professional support through professional processes

As the initial step of the support cooperation, we assess the Client’s systems and processes, and we make a proposal about the set up of the appropriate communication channels and support processes along the expected availability and solution times (SLAs) during the daily support activities.

When needed, we can increase the efficiency of the collaboration with training the employees of our Clients. We also welcome all opportunities where we can learn about the Client’s activities and processes. We believe that the constant information flow and knowledge transfer will move us and our partners forward in the midst of the challenges presented by the information society.

Our goal is to maintain a personal relationship even with having standardized, well-established processes in place, and to ensure that all of our Clients approach us with trust.

The structure of our SAP Support organization and the available resources can be flexibly adapted to the needs of our Clients. We are able to support critical periods with increased capacity, whether due to vacations, following a go-live event, or a regularly recurring task (e.g., annual inventory, changing to a new fiscal year).

Beyond daily support, before a project

Should a new need arise during the daily SAP support activities, based on the experience of our consultants and the ever-growing knowledge base of our company’s Competence Centers we can respond easily. We identify the possible solutions and discuss options and further steps with the contact persons.

If needed, we support and represent our Clients during the communication with SAP AG (SAP Notes, tickets) or even when consulting with suppliers of other SAP-related systems.

Based on our extensive service portfolio, we are able to provide Clients with a complete solution to any issue related to SAP products, and even beyond.

The ultimate goal: Client satisfaction

The performance of our SAP Support organization is primarily measured by the satisfaction of our Clients.

In the provision of our services we believe in long-term partnership, where we are a flexible and reliable business partner who is always there and helps as much as needed.

We utilize our SAP professional expertise and business skills to enable our Clients to focus their efforts on their own core business. Our goal is to ensure that while achieving business success their SAP ERP systems provide a solid and reliable background for the execution of daily processes and decision-making.

Join our Clients, so we can prove our professional and personal aptitude!